Raviteja
Votes: 0Posted On: Jun 05, 2017 06:54:40
Thanks for showing interest in our service! We will be happy to answer all your questions.
1. How long have you been in business?
We have been in this business since 2001. We started in this industry as a shared hosting provider to help small companies pursue their business. Since then we have evolved to one of the largest hosting services provider in the world. We expanded our horizon to services such as dedicated hosting, colocation and reselling. Please visit our page to know more about our history, accomplishments and goals.
Just click on https://www.psychz.net/about-us.html
2. What is the support response time?
We offer a 30 minute support response time. Our technical staff is at your beck and call 24/7/365. That basically implies that you can contact us anytime there is a technical issue. You can also access our knowledge database and FAQs on the website for any kind of assistance.
Please refer to the Knowledge Database and QA forum link respectively to view all the online assistance we offer.
https://www.psychz.net/client/kb/en/
https://www.psychz.net/client/questions
3. Do you offer fully managed support?
Yes, we offer fully managed dedicated hosting in all our data centers. Our services include OS and application updates, performance and security monitoring, automated backups among many other features. With 24/7/365 service we are always at your beck and call. We have designed various packages comprising of multiple features. All you have to do is visit our page and sign up for the package that suits you the best.
Please visit https://www.psychz.net/managed-hosting.html
For any further queries just write to us at sales@psychz.net
4.What is the SLA for hardware replacement?
We have an SLA with our customers on a 4-hour hardware replacement window. We put our full efforts to get the hardware replaced as soon as possible as we are fully aware that any lag in time could impact your business.
5.Do you offer backup options?
Yes, we offer disk-based backup solutions to all our customers that avail the backup facility from us. Through R1Soft CDP backup solution we ensure that your data is safe by syncing the data with a remotely managed server. Some of our features include quick restore, easy management, continuous backup, OS support among others. We offer different packages that you can choose from as per your requirement. Please visit the following link to view our backup solutions.
https://www.psychz.net/backup.html
6. Do you offer any uptime guarantee?
Under our Service Level Agreement(SLA) we guarantee 99.9 percent network uptime to our clients. We utilize N+1 network paths along with multiple network paths to avoid any outages. Please click on the link below to view our SLA. We also guarantee a 100 percent power uptime if you subscribe for A+B power. Please go through our SLA for more information.
https://www.psychz.net/sla.html